UKCSI: The state of customer satisfaction in the UK – January 2011 Rated 0 out of 5 (be the first to review) £0.00 The UKCSI is the national measure of customer satisfaction. It’s based on the results of an online questionnaire that is completed by a representative sample of 26,000 UK adults. Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. You must have an account in order to download this item. Please Log in or Register Category: UKCSI State of the nation executive summary Share Twitter Facebook LinkedIn Email Description Reviews (0) Description Customer satisfaction continues its apparently paradoxical growth in all sectors. Again the biggest gains have been in sectors with lower average scores, which means that the gaps between sectors are closing. Satisfaction scores have increased for public sector providers, something which is bound to provoke comment in the light of looming public sector cuts. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.