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UKCSI: The state of customer satisfaction in the UK – July 2011

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Based on a representative sample of 26,000 adults surveyed over the internet, the Institute of Customer Service presents the latest UK Customer Satisfaction Index (UKCSI) which is the national measure of customer satisfaction for UK organisations.

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Description

Customer satisfaction has remained essentially static across the UK as a whole, and for most sectors. The biggest increase has been for Public services (local).

Telecommunications has also seen a good improvement, driven mostly by improved scores for all mobile providers. Landline and broadband providers have not fared so well.

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