UKCSI: The state of customer satisfaction in the UK – January 2012 Rated 0 out of 5 (be the first to review) £0.00 Based on a representative sample of 26,000 adults surveyed over the internet, the Institute of Customer Service presents the latest UK Customer Satisfaction Index (UKCSI) which is the national measure of customer satisfaction for UK organisations. Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. You must have an account in order to download this item. Please Log in or Register Category: UKCSI State of the nation executive summary Share Twitter Facebook LinkedIn Email Description Reviews (0) Description Customer satisfaction remains stable for the UK as a whole. While there have been no major shifts since July 2011, there is a slight trend towards more differentiation in performance across sectors. In other words, the sectors with the highest scores have tended to improve and those with the lowest scores have decreased in satisfaction. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.