UKCSI: The state of customer satisfaction in the UK – July 2012 Rated 0 out of 5 (be the first to review) £0.00 Customer satisfaction is up slightly for the UK as a whole. Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. You must have an account in order to download this item. Please Log in or Register Category: UKCSI State of the nation executive summary Share Twitter Facebook LinkedIn Email Description Reviews (0) Description Although most sectors have improved slightly, the recent trend towards greater differentiation continues as retail again increases its lead at the top of the league table. Overall, the state of customer satisfaction in the UK can be described as fairly good. Behind the average score of 78, around 30% of customers have a CSI over 90. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.