UKCSI: The state of customer satisfaction in the UK – January 2013 Rated 0 out of 5 (be the first to review) £0.00 Retail continues to lead the UK customer satisfaction rankings, as overall UK customer service continues to show steady improvement Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. You must have an account in order to download this item. Please Log in or Register Category: UKCSI State of the nation executive summary Share Twitter Facebook LinkedIn Email Description Reviews (0) Description The increase is caused by small upward movements in a number of sectors, notably Retail (non-food), which offset slight falls in other sectors, such as Public Services (local). There is therefore little change in the relative standing of sectors, though the Retail (non-food) sector continues to excel, increasing its score by 1.1 points (from 84.1 to 85.2). Such is the general level of satisfaction in the Retail (non-food) sector that only one of the organisations surveyed registered a score lower than the overall UKCSI average of 78.2. Reviews There are no reviews yet. Leave a customer review Cancel replyYou must be logged in to post a review.