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UKCSI: The state of customer satisfaction in the UK – January 2013

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Retail continues to lead the UK customer satisfaction rankings, as overall UK customer service continues to show steady improvement

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The increase is caused by small upward movements in a number of sectors, notably Retail (non-food), which offset slight falls in other sectors, such as Public Services (local).

There is therefore little change in the relative standing of sectors, though the Retail (non-food) sector continues to excel, increasing its score by 1.1 points (from 84.1 to 85.2).

Such is the general level of satisfaction in the Retail (non-food) sector that only one of the organisations surveyed registered a score lower than the overall UKCSI average of 78.2.


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