As the professional body for customer service the Institute offers a range of qualifications in customer service appropriate for individuals at all stages of their career.
Our customer service training courses - suitable for customer facing people, team leaders and managers - enable you to build a consistent culture of service across your organisation.
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If anybody was considering joining the Institute, and going for ServiceMark, they shouldn't be deterred; it's not a complicated process.Richard Tate Customer services manager, Isos Housing
We offer several different management and professional qualifications. Find out how useful they could be to you