As the professional body for customer service The Institute offers a range of products, services and information to support development of individuals and improving the skills and abilities of customer service professionals in the UK.
As the professional body for customer service the Institute offers a range of qualifications in customer service appropriate for individuals at all stages of their career.
Our customer service training courses - suitable for customer facing people, team leaders and managers - enable you to build a consistent culture of service across your organisation.
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If anybody was considering joining the Institute, and going for ServiceMark, they shouldn't be deterred; it's not a complicated process.Richard Tate Customer services manager, Isos Housing
We offer several different management and professional qualifications. Find out how useful they could be to you
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.