Are You Connected? Recruiting, developing and retaining the skills for customer service excellence

This research is one of the most challenging that we’ve published. It’s wide ranging and covers essential issues relevant to all organisations: skills requirements in an evolving customer service environment; effective recruitment; training and development; and employee retention.

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Are You Connected?  Recruiting, developing and retaining the skills for customer service excellence

Last updated: November 2019

Price: £500.00 (excluding VAT)