Productivity UK: Generating sustainable value from service

The Institute's latest breakthrough research, published today, examines the perspectives of senior managers, employees and customers on productivity in a service context.

The research looks at how organisations have sought to improve both their productivity and customer satisfaction, and recommends a framework to enable organisations to improve and measure their performance.

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Productivity UK: Generating sustainable value from service

The research looks at how organisations improve productivity and customer satisfaction, and recommends how to improve and measure performance

Last updated: November 2018

Format: PDF

Price: £500.00 (excluding VAT)

With almost 80% of UK GDP generated by the service sector, there is an urgent need to define, develop and measure productivity in a service context.

The Institute's latest breakthrough research, published today, examines the perspectives of senior managers, employees and customers on productivity in a service context.

The research looks at how organisations have sought to improve both their productivity and customer satisfaction, and recommends a framework to enable organisations to improve and measure their performance.