UK Customer Satisfaction Index (UKCSI) is the national measure of customer satisfaction. It gives a unique insight into the quality of customer service in the UK as a whole and 13 sectors of the economy. It is based on a six-monthly online survey of consumers which is demographically representative of the UK population.
The January 2018 UKCSI covers 253 individual organisations and organisation types. Organisations appearing in the UKCSI for the first time include Bristol Water, Brittany Ferries, Clarks, Disclosure and Barring Service, Essex and Suffolk Water, Frankie and Bennys, Prezzo, Spotify, and Thameslink.
Customer satisfaction scores for organisations can be found in the UKCSI sector reports.
Audi, BMW, Citroen, Fiat, Ford, Honda, Hyundai, Kia, Land Rover, Mazda, Mercedes-Benz, Mini, Nissan, Peugeot, Renault, Seat, Škoda UK, Suzuki, Toyota, Vauxhall, Volkswagen and Volvo.
Bank of Scotland, Barclays, first direct, Halifax, HSBC, Lloyds, M&S, Nationwide, NatWest, RBS, Sainsbury's, Santander, Tesco, The Co-operative Bank, TSB and Yorkshire Bank.
AA Insurance, Admiral, Allianz, Aviva, AXA, BUPA, Churchill, Direct Line, Endsleigh, Esure, Halifax, Hastings Direct Insurance, Legal and General, Lloyds, LV=, M & S (insurance), More Than, Nationwide Insurance, Privilege, Prudential, RAC, RIAS, SAGA Insurance, Sainsbury's, Sheilas' Wheels, Swinton, Tesco, The Co-operative Insurance, Virgin Money and Zurich.
Burger King, Caffe Nero, Cineworld, Costa Coffee, Domino's Pizza, Frankie and Bennys, Greggs, Harvester, JD Wetherspoon, KFC, McDonalds, Nando's, Netflix, Odeon, Pizza Express, Pizza Hut, Pret A Manger, Prezzo, Spotify, Starbucks, Subway, Toby Carvery, Vue Cinema and your local restaurant/takeaway.
GP surgery / health centre, Library, your Housing Association, your local Ambulance Service, your local Council, your local Fire Service and your local Police Service.
Dosclosure and Barring Service, DVLA, HM Passport Office, HMRC (Inland Revenue), JobcentrePlus, NHS / hospital service, Post Office and The university I attend.
Aldi, ASDA, Iceland, Lidl, M & S (food), Morrisons, Ocado, Sainsbury's, Tesco, Co-op Food and Waitrose.
Amazon.co.uk, Apple, Argos, B&Q, Boots UK, Clarks, Currys/PC World, Debenhams, Ebay, H&M, Holland & Barrett, Ikea, John Lewis, M & S, Matalan, New Look, Next, Pets at Home, Poundland, Primark, Specsavers, Sports Direct, Superdrug, TK Maxx, WH Smith and Wilko.
AA, British Gas, DHL, dpd, Green Flag, Halfords autocentre, Hermes, Hertz, Homeserve, Kwit Fit, RAC, Royal Mail / Parcelforce, Timpson, TNT, Uber, Yodel, your local dry cleaner, your local garage, your local solicitor and your local tradesman e.g. builder, electrician, painter &decorator, plumber.
BT, EE, giffgaff, O2, Plusnet, Sky, TalkTalk, Tesco Mobile, Three, T-Mobile, Virgin Media, Virgin Mobile and Vodafone.
booking.com, Butlins, Center Parcs, Expedia, Haven Holidays,Hilton, Holiday Inn, Hoseasons, Jet2holidays.com, Lastminute.com, LateRooms.com, Marriott, P&O Cruises, Premier Inn, Thomas Cook, Thomson Holidays, Travelodge, Trivago and Virgin Holidays.
Abellio Scot Rail, Arriva- Bus group, Arriva Trains Wales, British Airways, Brittany Ferries, East Midlands Trains, easyJet, Eurotunnel, First Group - bus companies, Flybe, Great Western Railway, Greater Anglia, Jet2, London Midland, London Underground, Monarch Airlines, National Express, Northern, P&O Ferries, Ryanair, South Western Railway, Southeastern (train operating company), Southern Railway, Stagecoach (Bus), Thameslink, The Trainline.com, Thomson Airways, TransPennine Express, Virgin Atlantic, Virgin Trains and Virgin Trains East Coast.
Affinity Water, AnglianWater, Bristol Water, British Gas, Dwr Cymru (Welsh Water), E.ON (energy), EDF Energy, Essex and Suffolk Water, First Utility, M&S Energy, Northumbrian Water, npower,OVO Energy, Power NI, Scottish and Southern Energy (SSE), Scottish Gas, ScottishPower, Scottish Water, Severn Trent Water, South West Water, Southern Water, Thames Water, The Co-operative Energy, United Utilities (water), Utility Warehouse, Wessex Water and Yorkshire Water.
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