The UKCSI is the national measure of customer satisfaction. It gives a unique insight into the quality of customer service in the UK as a whole and 13 sectors of the economy. It is based on a six-monthly online survey of consumers which is demographically representative of the UK population.
The January 2020 UKCSI covers 259 individual organisations and organisation types.
Customer satisfaction scores for organisations can be found in the UKCSI sector reports.
Audi, BMW, Citroen, Fiat, Ford, Honda, Hyundai, Jaguar, Kia, Land Rover, Mazda, Mercedes-Benz, Mini, Mitsubishi, Nissan, Peugeot, Renault, Seat, Škoda UK, Suzuki, Toyota, Vauxhall, Volkswagen, Volvo.
Bank of Scotland, Barclays, first direct, Halifax, HSBC, Lloyds, M & S, Nationwide, NatWest, RBS, Santander, Tesco, The Co-operative Bank, TSB, Virgin Money.
AA Insurance, Admiral, Aviva, AXA, Churchill, Co-op Insurance, Direct Line, Esure, Halifax, Hastings Direct Insurance, Legal and General, Lloyds, LV=, More Than, Nationwide Insurance, Petplan, Privilege, Prudential, RAC, SAGA Insurance, Sainsbury's, Swinton, Tesco, Virgin Money, Zurich.
Burger King, Caffe Nero, Cineworld, Costa Coffee, Domino's Pizza, Frankie and Bennys, Greggs, Harvester, JD Wetherspoon, KFC, McDonalds, Nando's, Netflix, Now TV, Odeon, Pizza Express, Pizza Hut, Pret A Manger, Spotify, Starbucks, Subway, TicketMaster, Toby Carvery, Vue Cinema, your local restaurant/takeaway.
GP surgery / health centre, Library, your Housing Association, your local Ambulance Service, your local Council, your local Fire Service, your local Police Service.
Companies House, Disclosure and Barring Service (formerly Criminal Records Bureau (CRB)), DVLA, Highways England, HM Passport Office, HMRC (Inland Revenue), Jobcentre Plus, NHS / hospital service, Post Office, The university I attend.
Aldi, ASDA, Co-op Food, Iceland, Lidl, M & S (food), Morrisons, Ocado, Sainsbury's, Tesco, Waitrose.
Amazon.co.uk, Apple, Argos, Asos.com, B&Q, Boots UK, Currys/PC World, Debenhams, Ebay, H&M, Holland & Barrett, Home Bargains, Ikea, John Lewis, M & S, Matalan, Next, Pets at Home, Poundland, Primark, Specsavers, Sports Direct, Superdrug, TK Maxx, Wilko.
AA, Autoglass, British Gas Home Services, DHL, DPD, Green Flag, Halfords autocentre, Hermes, Homeserve, Kwik Fit, RAC, Royal Mail / Parcelforce, Timpson, Uber, Western Union, Yodel, your local solicitor, your local tradesman e.g. builder, electrician, painter & decorator, plumber.
BT, EE (including T-Mobile or Orange), giffgaff, O2, Plusnet, Sky, Sky Mobile, TalkTalk, Tesco Mobile, Three, Utility Warehouse, Virgin Media, Virgin Mobile, Vodafone.
booking.com, Butlins, Center Parcs, Expedia, Haven Holidays, Hilton, Holiday Inn, Hoseasons, Jet2holidays.com, Lastminute.com, LateRooms.com, Marriott, P&O Cruises, Premier Inn, SAGA Holidays, Thomas Cook, Thomson Holidays, Trailfinders, Travelodge, Trivago, Virgin Holidays.
Abellio Scot Rail, Arriva - Bus group, British Airways, Brittany Ferries, CrossCountry, East Midlands Trains / East Midlands Railway, easyJet, Eurotunnel, First Group - bus companies, Flybe, Gatwick Express, Great Northern, Great Western Railway, Greater Anglia, Jet2, London North Eastern Railway, London Northwestern Railway, London Underground, National Express, Northern, P&O Ferries, Ryanair, South Western Railway, Southeastern (train operating company), Southern Railway, Stagecoach (Bus), Thameslink, The Trainline.com, Thomson Airways, TransPennine Express, Transport for Wales, Virgin Atlantic, Virgin Trains, West Midlands Railway.
Affinity Water, Anglian Water, Bristol Water, British Gas, Dwr Cymru (Welsh Water), E.ON (energy), EDF Energy, Essex and Suffolk Water, Northumbrian Water, npower, OVO Energy, Power NI, Scottish and Southern Energy (SSE), Scottish Gas, Scottish Power, Scottish Water, Severn Trent Water, Shell Energy, South East Water, South Staffordshire Water, South West Water, Southern Water, Thames Water, The Co-operative Energy, UK Power Networks, United Utilities (water), Utilita, Utility Warehouse, Wessex Water, Yorkshire Water.
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