Membership Benefits
Our Annual Conference offers a deep dive into the latest trends, innovations, and strategies shaping the customer service landscape in 2024.
Elevate your service strategy and revolutionise your approach to customer satisfaction at the UK’s leading forum for customer experience thought leadership.
Our speaker lineup includes:
- Amol Rajan, Conference Chair, Journalist, Broadcaster & Writer
- Tom Athron, CEO, Fortnum & Mason
- Dame Irene Hays, Owner and Chair of Hays Travel
- Professor Martin Rees, Astronomer Royal
- Aileen Dalisay, Head, AI Partnerships, EMEA, Google
- Andrew Miller, CEO, Motability Operations Group
- Nicola McQueen, CEO, NHS Professionals
- Basil Scarsella, CEO, UK Power Networks
Insight & Thought Leadership
Building the Service Nation, together
It was a real pleasure to see so many of you at our Annual Conference this past…
A reflection on diversity in leadership on International Women’s Day
Today is International Women’s Day, a global occasion to celebrate the achievements and contributions of…
Lessons in navigating the recovery – knowledge sharing is power
After a decade of unprecedented challenges and disruptions, the Prime Minister’s announcement of the “green…
Service wins out: The Institute of Customer Service announces UK Customer Satisfaction Awards 2024 Winners
Ocado Retail, Octopus Energy, Boots, and Specsavers were among the…
Head to Head with Mike Gauterin (United Utilities)
In our Head to Head series, our CEO, Jo Causon,…
Jo Causon returns to BBC Radio 5’s Wake up to Money
The Institute's CEO Jo Causon joined BBC Radio 5's…
Latest ServiceMark Achievers
Our ServiceMark accreditation recognises members who consistently achieve the highest standards of customer experience excellence – and have aligned their workforce with their service strategy.