The Institute is pleased to introduce the ROI Toolkit: a set of tools, methodologies, case studies and research to help you demonstrate the return on investment in customer service. We recently hosted a launch webinar where our CEO, Jo Causon,…
On 1st November, we hosted a member-exclusive webinar to launch our new Trust Index. Jo Causon, the Institute's CEO, set the scene and highlighted our latest polling data on trust, followed by an in-depth review of our Trust Index and…
Our new Trust Index is an independent methodology, enabling you to measure, monitor and build trust with customers. It is a survey of your customers perceptions of how you perform across the Seven Drivers of Trust, indexed against other UK…