Jayne Wall
Director of Central Operations, Marks & Spencer
Jayne is Director of Central Operations at Marks & Spencer, with accountability for national retail operations and transformation, customer operations,…
Pierre Coppin
Senior Director, Strategy & Operations, Sky
Pierre Coppin is a senior leader at Sky Group, where he leads strategy and transformation across large customer service teams…
Steve Hughes
Group CEO, Coventry Building Society and The Co-operative Bank
Steve Hughes is Group CEO of Coventry Building Society and The Co-operative Bank, leading a purpose-driven £90bn financial services group…
James Mitton
Director General Enterprise Transformation Group, HMRC
James Mitton is the Director General for the Enterprise Transformation Group at HMRC, where he drives strategic initiatives to transform…
Ben Hanlin
Magician, Businessman & Speaker
Funny Magician Ben Hanlin has been seen on TV shows all over The World such as, The Tonight Show with…
Joe Gordon
Chief Operating Officer, Starling Bank
As Chief Operating Officer, Joe is responsible for customer operations across the bank. Over the last 20 years, Joe has…
Steve Heapy
CEO, Jet2 & Jet2holidays
Steve spent 17 years at a Financial Services Company in roles spanning audit, risk management, and project management. In 2002,…
Ant Middle
CEO, Ageas UK
Ant Middle is the Chief Executive Officer of Ageas UK and is a key member of the international Ageas Group…
Rachel Johnson
Journalist, Broadcaster & Writer (Conference chair)
Rachel Johnson has been a broadcast and national newspaper journalist since the age of 23 when she joined the Financial…
Jo Causon
CEO, The Institute of Customer Service
Jo became the Institute’s CEO back in 2009. She has driven membership growth by 150 percent and established the UK…