Speaker

Oke is a proven C-suite leader and builder of businesses. He knows how businesses of all sizes work and what…

Louise is the CEO of United Utilties. Prior to her current role she was Customer Service and People Director, Louise…

Tom Athron is the Chief Executive Officer of Fortnum & Mason, the UK’s iconic, globally renowned provider of exceptional food…

Dame Irene Hays built her career in both local and central government. Now the owner of Hays Travel, Dame Irene…

David joined the Wickes Group in May 2019. With nearly 30 years in the retail and consumer sector working in…

Now CEO of Sainsbury’s, Simon was introduced to The Institute of Customer Service in his role as Retail Director at…

Alison Platt is Chair of Hargreaves Lansdown plc having joined the board in January 2024 . She became Senior Independent…

Jo became the Institute’s CEO back in 2009. She has driven membership growth by 150 percent and established the UK…

Hannah is the Chief Executive Officer of Ocado Retail, a joint venture between Marks and Spencer and Ocado Group that…

Jon has worked for the last 22 years building a number of successful energy companies, service innovators and disruptors across…