Jayne Wall
Director of Central Operations, Marks & Spencer
Jayne is Director of Central Operations at Marks & Spencer, with accountability for national retail operations and transformation, customer operations,…
Steve Heapy
CEO, Jet2 & Jet2holidays
Steve spent 17 years at a Financial Services Company in roles spanning audit, risk management, and project management. In 2002,…
Aileen Dalisay
Head, AI Partnerships, Google
Aileen leads Google’s AI Product Partnerships team in Europe, Middle East, and Africa. Her team enables innovations in artificial intelligence…
Oke Eleazu
Founder/CEO, Elevate Colour
Oke is a proven C-suite leader and builder of businesses. He knows how businesses of all sizes work and what…
Louise Beardmore
CEO, United Utilities
Louise is the CEO of United Utilties. Prior to her current role she was Customer Service and People Director, Louise…
Tom Athron
CEO, Fortnum & Mason
Tom Athron is the Chief Executive Officer of Fortnum & Mason, the UK’s iconic, globally renowned provider of exceptional food…
Dame Irene Hays
Owner & Chair, Hays Travel
Dame Irene Hays built her career in both local and central government. Now the owner of Hays Travel, Dame Irene…
Simon Roberts
CEO, Sainsbury’s
Now CEO of Sainsbury’s, Simon was introduced to The Institute of Customer Service in his role as Retail Director at…
Hannah Gibson
CEO, Ocado Retail
Hannah is the Chief Executive Officer of Ocado Retail, a joint venture between Marks and Spencer and Ocado Group that…
Jon Paull
Chief Operating Officer, Octopus Energy Group & Kraken Technologies
Jon has worked for the last 22 years building a number of successful energy companies, service innovators and disruptors across…