How infrastructure upgrades can drive better customer satisfaction
The Heathrow debate has reared its head once again, owing to the Government’s backing for a third runway and this week’s calls for a review of the way it is regulated,…
Trust & Customer Experience
Discover how trust is a cornerstone of exceptional customer service. This workshop will delve into the essential components of trust and explore its pivotal role in shaping your organisation's culture…
Managing Hybrid and Remote Teams
Fostering strong team connections is essential for driving customer satisfaction and loyalty in today's remote and hybrid work landscape. In this workshop, you’ll learn effective strategies for managing remote and…
Connecting Customers with Digital
This workshop will equip your team with the skills to guide customers through their digital journey effectively. Using a coaching approach, our experts will support you in building customer confidence,…
Introduction to Vulnerable Customers
Introduction to Vulnerable Customers is designed to equip leaders, managers, and frontline staff with the knowledge and skills needed to provide exceptional service to customers who may be in vulnerable…
Building High Performing Teams
Customer service is an increasingly challenging profession when it comes to recruiting and retaining the best people. This workshop tackles the key issues of effective recruitment, engagement, and retention of…
UKCSI Open Webinar January 2025
We recently hosted a special version of our January 2025 UKCSI launch webinar, accessible to both members and non-members. Our CEO, Jo Causon, and the Institute’s Head of Research and…
UKCSI Member Webinar January 2025
We recently hosted our January 2025 UKCSI member launch webinar. Our CEO, Jo Causon, and The Institute’s Head of Research and Insight, Brian Weston, delved into some of the key…
Customer Metrics
While transactional metrics are easily measured, quantifying the intangible aspects of customer relationships—such as trust and loyalty—is more challenging. To encourage critical thinking and address this gap, this workshop examines…
Customer Journey Mapping
In today's evolving landscape, organisations are re-evaluating their customer journeys to meet changing expectations and address cost pressures. Our exclusive workshop offers a unique opportunity to learn, network, and discuss…