We must accelerate our response to the Green Agenda
By Jo Causon, CEO, The Institute of Customer Service Last week’s United Nations report on the effects of climate change painted a grim picture of the future of our planet…
The end of the ‘pingdemic’ underlines our collective responsibility for effective service
By Jo Causon, CEO, The Institute of Customer Service If only it were so easy to draw the pandemic to a close. Moves couple of weeks ago by Nicola Sturgeon…
Introduction to Vulnerable Customers for Non-Managers (14 Oct)
Introduction to Vulnerable Customers for non-managers is a 2.5 hr, online webinar to provide a sound introduction to, and understanding of, vulnerability and how to provide service to those who…
Assessor Forum | 16 March 2022
The Assessor forum is a half-day virtual forum. It provides an opportunity for Assessors to refresh their knowledge of key aspects of assessing, share best practice and network with other…
Qualifications Programme Manager (QPM) Forum | 16 March 2022
The Qualifications Programme Manager half day virtual forum provides opportunities for networking and sharing best practice, with a focus on the quality of professional qualifications programmes and planning. Agenda …
Qualifications Programme Manager (QPM) Forum | 10 February 2022
The Qualifications Programme Manager half day virtual forum provides opportunities for networking and sharing best practice, with a focus on the quality of professional qualifications programmes and planning. Agenda …
Assessor Forum | 10 February 2022
The Assessor forum is a half-day virtual forum. It provides an opportunity for Assessors to refresh their knowledge of key aspects of assessing, share best practice and network with other…
Qualifications Programme Manager (QPM) Forum | 11 January 2022
The Qualifications Programme Manager half day virtual forum provides opportunities for networking and sharing best practice, with a focus on the quality of professional qualifications programmes and planning. Agenda …
Assessor Forum | 11 January 2022
The Assessor forum is a half-day virtual forum. It provides an opportunity for Assessors to refresh their knowledge of key aspects of assessing, share best practice and network with other…
Qualifications Programme Manager (QPM) Forum | 8 December 2021
The Qualifications Programme Manager half day virtual forum provides opportunities for networking and sharing best practice, with a focus on the quality of professional qualifications programmes and planning. Agenda …