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Our feeds provide a place to discuss Institute and industry initiatives, activities and themes which affect customer service professionalism and improved business performance. The following guidelines are put in place…

Giles Hawke

Giles Hawke

Giles is the Vice President and Managing Director of Celebrity Cruise

Join as an organisational member

Join as an organisational member

Get in touch with us below to discuss how we can help you increase your business performance by delivering excellent customer experience. Alternatively, you can also call us on 0207…

Matt Gore

Matt Gore

Matt has more than 25 years' Insurance Operations experience and includes Prudential amongst his previous employers.

Jo Moran

Jo Moran

Former Head of Transformation - Stores and Property at Marks & Spencer

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