ServiceMark
ServiceMark is a national standard, independently recognising an organisation’s commitment to customer service and to upholding high standards as part of a long-term embedded strategy. The ServiceMark accreditation is awarded…
Professional Standards
As the UK's authority on customer service, we set and continually update the high standards that our members rely on. Our accreditations, such as ServiceMark and TrainingMark, impose strict criteria…
Standards & Accreditation
We are the authority on Customer Service in the UK and beyond and we take very seriously the need to establish and maintain the very highest standards. Organisations, individuals and…
Careers
Working at The Institute of Customer Service is more than just a job. If you join us, you’ll be an important part of a values-driven business working to put customer…
The Team, Board & Vice Presidents
Our Directors form the executive leadership team responsible for the strategic direction and operational performance of The Institute.
The world is changing: businesses have an opportunity to rebuild a better future
We should recognise that the crisis also brings with it a unique opportunity to re-set and restructure our organisations in a way that meets a wider set of objectives to purely the financial ones.
Mission, Vision & Values
As the professional body for customer service we lead the way in setting service standards and supporting organisational and individual performance through delivering service excellence. We uphold the standards for…
About us
We exist to improve your business performance by improving your customer experience. By working with business, the public sector and the Government, we are positioning the UK as world leaders…
Act now to rebuild consumer confidence and safeguard your organisation’s future
Organisations must take the time to gain absolute clarity over who they are serving and how they are serving them - and use this as a central pillar around which to rebuild.
Moving into the next phase of the Covid-19 crisis, the real test for businesses begins
Increasing numbers of consumers are becoming more careful over what they spend, showing more discernment, taking a less is more approach, and valuing most of all a sense of experience rather than a mere transaction.