Kendal Morris, General Manager Customer & Social Delivery at SP Energy Networks, describes how their membership with The Institute of Customer Service helped the organisation create a culture shift that enhanced customer service levels.
Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations
Head of Client Services at Landmark, Abby Gollicker talks passionately about their approach to customer service and the part The Institute plays in helping them set the standard.
An investigation by Which? has revealed some of the UK's leading supermarket chains have been offering misleading deals that in fact mean customers spend more money, not less
Poor experiences at in-store click-and-collect points are leaving the high street out of pocket
Consumers must be 'vigilant' and avoid these appliances, says Which?
New research suggests branch visits will continue to fall in the face of app-based banking
This meeting was held to discuss how customer service in the social housing sector can be improved.
Footfall at UK stores falls to its lowest point since January 2013
Tax authority introduces controls to better protect tax-payers against spoofing crime