Accountability This topic explores how specific responsibility and hence accountability for customer service rests with an appropriate person and how the ethos of collective responsibility and individual accountability sit with each other. This content is only available to members.
Reputation Do people talk about your organisation? It takes 20 years to build a reputation and five minutes to ruin it This content is only available to members.
Mission and Vision A Mission Statement defines what an organisation does. A Vision Statement describes what the organisation wants to become. This content is only available to members.
Handling complaints The professional and efficient handling of complaints is a critical factor for all organisations, in both the private and the public sector