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Institute accreditation of an in-house customer service training programme

Accreditation demonstrates that your training courses meet national standards for customer service, as independently recognised by the Institute of Customer Service

As with all accreditations from the Institute, we conduct regular quality audits and review of the standards and criteria to ensure consistency and credibility of the accreditation.

Your TrainingMark Journey

The three key elements of TrainingMark are:

  1. Meeting the Institute’s professional standards
  2. Individual competence: ensuring there are mechanisms in place to assess individual customer service competence in the workplace
  3. Management commitment: ensuring the programme has sufficient strategic support from senior management

We conduct regular quality audits and review of the standards and criteria to ensure consistency and credibility of the accreditation. Training Mark is awarded once the three key elements have been benchmarked and assessed.

Why is it important?

TrainingMark demonstrates the quality of your internal customer service training to customers, competitors and employees – current and potential.

It ensures you have the tools to engage with employees through increasing professional development opportunities. Ultimately, ensuring a skilled customer service team that will help improve your customers’ experiences and business performance.


Who is it for?

TrainingMark provides independent recognition of national standards for organisations that have, or are developing, in-house customer service or call centre training programmes.


TrainingMark accreditation holders

Axis logo
Discover the positive impact that TrainingMark had a People for Places…View full case study
Tom Arey
BT Enterprise is a longstanding member of The Institute - since 1998. The business has been participating in NCSW for a number of years. But for NCSW 2019, they decided to really up their activity and also take advantage of their new internal social media platform Workplace to maximise engagement.…View full case study
Julie Cannop
Watch Trevor Davis, Deputy Head of Operations, describe how Pension Protection Fund’s training programme, accredited by The Institute, has equipped their employees with the right knowledge and skills to encourage customer service excellence.…View full case study
Trevor Davis

Start your TrainingMark journey here

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