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Understand your customers better with our new Business Benchmarking platform

Measure CSAT, benchmark your performance with others and identify areas for improvement – all in one place. Business Benchmarking provides a strategic framework, insight and practical tools, so you can get to know your customers better. Now available on a brand-new platform  – streamline you survey set-up from start to finish.

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Maximise your survey performance

Maximise response rate by tailoring surveys to your audience – upload your company logo, personalise survey invites and answer options

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Focus on action plans

We’ve made it really easy to set up new surveys and re-use your previous projects, so you can focus on the value of survey results and formulate action plans that will make a tangible difference

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Make data-driven CX improvements

Business Benchmarking measures customer priorities including employee professionalism, reputation, complaint handling to help you make the right decisions

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Launch surveys faster

Our platform allows you to instantly preview your surveys and test them with your team

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Drive future success

Access previous survey results and trends to understand your survey performance over time and how you can improve it

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Engage your customers and employees

Share your insight and engage staff and customers with our infographics and animated videos

Try the new Business Benchmarking platform today

Speak to your Client Relationship Director to get the best out of your Business Benchmarking

+44 (0) 207 260 2620

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Embed service throughout your organisation and enhance your business performance.

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