Skip to content

Understand your customers better with our new Business Benchmarking platform

Measure CSAT, benchmark your performance with others and identify areas for improvement – all in one place. Business Benchmarking provides a strategic framework, insight and practical tools, so you can get to know your customers better. Now available on a brand-new platform  – streamline you survey set-up from start to finish.

illustration of a man

Maximise your survey performance

Maximise response rate by tailoring surveys to your audience – upload your company logo, personalise survey invites and answer options

illustration of two women talking

Focus on action plans

We’ve made it really easy to set up new surveys and re-use your previous projects, so you can focus on the value of survey results and formulate action plans that will make a tangible difference

illustration of agroup of people

Make data-driven CX improvements

Business Benchmarking measures customer priorities including employee professionalism, reputation, complaint handling to help you make the right decisions

illustration of a man and calendar

Launch surveys faster

Our platform allows you to instantly preview your surveys and test them with your team

illustration of two people and graphs

Drive future success

Access previous survey results and trends to understand your survey performance over time and how you can improve it

illustation of a woman and social media icons

Engage your customers and employees

Share your insight and engage staff and customers with our infographics and animated videos

Try the new Business Benchmarking platform today

Speak to your Client Development Director to get the best out of your Business Benchmarking

+44 (0) 207 260 2620

Call us

Interested in becoming a member?

Embed service throughout your organisation and enhance your business performance.

Back To Top