To improve your customer experience you need to understand your customers wants, needs and behaviours. We provide a strategic framework, insight and practical tools to give you a clear picture of how your customers perceive your service offering.
Business Benchmarking is a survey of your customers based on the UK Customer Satisfaction Index (UKCSI) and customer priorities. It is a trusted tool to measure and benchmark customer satisfaction and identify areas to improve.
So you can get the most out of Business Benchmarking, we have developed a new portal to help you personalise your surveys, track trends and fully utilise the customer insight it provides.
You will now find it easier to self-serve and efficiently complete your benchmarking surveys. We look forward to hearing your feedback on the new platform.