skip to Main Content

Understand your customers better with our new Business Benchmarking portal

To improve your customer experience you need to understand your customers wants, needs and behaviours. We provide a strategic framework, insight and practical tools to give you a clear picture of how your customers perceive your service offering.

Business Benchmarking is a survey of your customers based on the UK Customer Satisfaction Index (UKCSI) and customer priorities. It is a trusted tool to measure and benchmark customer satisfaction and identify areas to improve.

So you can get the most out of Business Benchmarking, we have developed a new portal to help you personalise your surveys, track trends and fully utilise the customer insight it provides.

You will now find it easier to self-serve and efficiently complete your benchmarking surveys. We look forward to hearing your feedback on the new platform.

New features include:

  • Personalise your survey to your sector and customers at no extra charge
  • Instantly preview your survey and test it with your team
  • Access previous survey results and trends
  • Track your survey progress with real-time status updates
  • Copy and re-use previous surveys
  • Access improved tools to help you present your survey results
  • Automate and control your survey set up
  • Analyse the link between satisfaction and loyalty
  • Get an instant quote for survey extras

Benefits for members:

  • Maximise your survey performance by personalising your survey
  • Set up your survey faster
  • Understand survey performance to drive future success
  • Make improvements based on customer insight
  • Stay on top of your progress
  • Focus on action plans and learn from trends
  • Engage your customers and employees with infographics and animated videos (additional fee applies)
  • Get more value from membership with extra insights to inform your service strategy

Interested in becoming a member?

Embed service throughout your organisation and enhance your business performance.

Back To Top