One in four social media users in the UK used platforms such as Facebook, Twitter, Instagram or Google+ to make a complaint over the past 3 months, according to the latest report published by The Institute of Customer Service.
What's really needed from the Queen's speech
The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness
The election campaign has shown many themes across the parties that are very revealing of politicians thinking when it comes to customer service
Key trends that had started to emerge in 2014 and how we believed they will develop throughout 2015.
The All Party Parliamentary Group on Customer Service was founded in July 2014 with an aim to raise awareness and understanding of customer service amongst parliamentarians and establish a dialogue with UK organisations across all sectors.
Customer expectations are certainly continuing to rise and their needs are evolving more rapidly, with convenience, ease of doing business and speed seen as particularly important.
With UK Customer Satisfaction at it's lowest point since 2011 what can you do to make sure customer service helps your business to succeed?
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.
Legislation can help protect customers, but excellent customer service requires sustained focus from organisations