Itās an extraordinary fact that around half of the worldās population is taking part in an election of some form during 2024. Here in the UK, our own General Election is hard upon us with a much-changed political landscape seeming…
Navigating change ā whether social, economic, or political ā has been a constant theme for business leaders for many years, and adaptability with a heavy dose of pragmatic and values-led approach has proven to be an asset. Amidst all this…
In an opinion piece for Management Today, our CEO Jo Causon discusses the pressing need for UK business leaders to put customer service at the heart of their business strategies - as well as the tangible benefits for businesses with…
Our CEO, Jo Causon, penned an opinion piece for LBC, discussing the service agenda in the context of the 2024 General Election. Jo discusses the key asks in The Institute of Customer Service's Manifesto to Build a Service Nation, and…
Leadership is clearly an essential part of any organisationās success ā and there is no shortage of literature on the subject. While we might not need another book on the subject, we do need to face into the fact we…
Our CEO, Jo Causon, was interviewed for an opinion piece in the Financial Times, discussing how leaders need to strategise when it comes to employee engagement. āItās not that people donāt want to work,ā says Jo Causon, chief executive…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās recent guest was Gillian Chamberlainā, Managing Director, Capita Ireland. Listen to Jo and Gillian discuss leadership learnings,…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās recent guest was Joanna Swash, Group CEO at Moneypenny. Listen to Jo and Joanna discussion below the…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās recent guest was Phillippa Cardno, Chief Executive at Newbury Building Society. Listen to Jo and Phillippa's discussion…
When was the last time things felt ānormalā? Most of us would probably agree that conditions have felt anything but ordinary ever since the Brexit referendum of 2016. Since then, itās been a whirlwind of political change, the Covid-19 pandemic,…