Unemployment & Skills Archives ⋆ Institute of Customer Service

Upskilling your workforce will aid retention and speed economic recovery

June 15, 2021
Jo Causon

By Jo Causon, CEO, The Institute of Customer Service As I have said time and again throughout the past year, I truly believe that the millions of hard-working employees within our organisations will be the bedrock of our nation’s economic…

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Almost half of all recruitment fails, costing the UK economy £17.6bn a year

October 18, 2019
The Institute of Customer Service
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New research conducted by The Institute of Customer Service reveals that ineffective recruitment costs the UK £17.6bn annually.

CEO Blog

Mind the gap

March 21, 2016
Jo Causon
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Employers are struggling to fill vacancies because they can't find people with sufficient 'customer handling skills'. But there is a solution

CEO Blog

A qualified success

March 18, 2016
Jo Causon
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In a world where the war on talent is growing employers cannot find the right people with the right qualifications, skills and competences. What can be done?

CEO Blog

Bridging the customer service skills gap for prosperity

May 26, 2015
Jo Causon
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The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness

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