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“Very insightful speakers this morning at The Institute of Customer Service Conference”

Kerry Tate, Head of Engagement & Marketing, Capita Pension Solutions 

“Great and inspirational day at #ICSConf23 Conference today, and very excited for the Award ceremony this evening.”

Ceri Read, Customer Experience Lead at Jersey Electricity 

“An inspirational day at the Institute of Customer Service’s Annual Conference 2023, hearing from leading organisations in customer service.”

Linda McLean, Customer Liaison Manager at Mactaggart & Mickel Homes 

“I attended the Institute of Customer Service Conference in London yesterday with some of my colleagues. It was a great day with some excellent and inspirational guest speakers.”

Gemma Wilson, Head of Customer Contact Centre at Scottish and Southern Electricity Networks 

“We enjoyed the day and had some great conversations with other CX professionals – thank you!”

Darren Wake, Business Development Manager at Customer Care 

“Brilliant day. So well organised. Brilliant speaker line up. A key event in the CX calendar. Can’t wait for next year. Thank you #ICSConf23!”

Lorraine Rough, CX Planner at Ipsos 

“Informative and inspiring day with great speakers, and amazing to finally meet the whole team in person after 3 years!”

Carol-Ann King, Head of Marketing Strategy, Customer Experience Transformation at Capita

“As always a fantastic day, great selection of speakers and then a brilliant awards dinner on the evening, thank you”

Helen Reaney-Jerome, Head Of Customer Care at BOBST


“Thank you for a fantastic day. Excellent Conference, loved all the speakers!”

Emma Hearn, Customer Service Supervisor at GS Yuasa Battery Sales

“Thank you for another excellent conference, really engaging speakers”

Gemma Boulton, Head of Customer Experience at Platform Housing Group 
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