Andy Page, Ruth Braysher and Holly Hudson of Cambridge University Press & Assessment discuss The Institute’s Professional Development.
Three of the NatWest team highlight some of the benefits they have seen from our Professional Qualifications.
Watch the team at Unum share how the Professional Qualifications programme helps them develop key skills and capabilities and helped Unum put the customer at the heart of everything they do.
Participants:
- Georgina Overton – Operational Training & Development Business Partner
- Shelley Beaumont – Vocational Rehab Consultant
- Holly French – Digital Learning Consultant
- Stuart Demmon – Product Manager
BT Enterprise is a longstanding member of The Institute – since 1998. The business has been participating in NCSW for a number of years. But for NCSW 2019, they decided to really up their activity and also take advantage of their new internal social media platform Workplace to maximise engagement.
The Institute of Customer Service has running National Customer Service Week (NCSW) for many years now. For countless organisations across the UK, it has become a great focal point to celebrate excellent service and give recognition to their hardworking teams.
The Chartered Insurance Institute (CII) Customer Service team have committed to working with the Institute of Customer Service to deliver their programme of professional qualifications. The Institute is providing the CII team with the tools to develop their existing knowledge and skills that will in turn improve their customer experience. The first qualification is based around communication. Each person who enrols in the program (known as a practitioner) is assigned to a coach. The coach then provides support as the practitioner works their way through the suite of Institute qualifications.
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Click below to view a short film on our Professional Qualifications produced by Northern Gas Networks (NGN). Steve Dacre, Customer Experience Development Manager at NGN, created this in-house film to help promote and drive the up take of the Qualifications. As a result of this film he had a further 28 people sign up for a Qualification. Steve was happy for us to share his film and NGN’s experience of undertaking a Professional Qualifications programme.
Watch Sandie Dunn, People Development Manager at Legal & General, highlight why customer service qualifications are important and how working with The Institute of Customer Service has helped the company improve its service levels.
