A long-term view in the face of short-term uncertainty
As we enter the closing months of the year, we hopefully are doing so on a stronger footing, owing to…
Effective approaches to regulation can raise customer service standards and boost growth
One of the conundrums that we are faced with today is how to protect customersā interests and boost the quality…
Service and growth go hand in hand
Following our call for optimism this time last week, it was good to hear the more positive āmood musicā following…
A time for optimism: the importance of service leadership for a return to growth
As National Customer Service Week draws to a close, I hope you have all found some time to reflect with…
Recording of our NCSW Webinar Top Tips on Writing Winning Awards Entries
To conclude a successful National Customer Service Week, we held an insightful session on top tips for crafting winning awards…
Jo Causon interviewed on BBC’s You and Yours discussing the cost of poor service to UK retailers
As part of our National Customer Service Week celebrations, CEO Jo Causon appeared on BBC Radio 4’s You and Yours…
Rediscovering our roots as a service nation
Prime Minister Sir Keir StarmerāsĀ project of national renewal, coined at this weekās Labour Party Conference, made me reflect further on…
We need to keep striving for a service agenda with human values at its heart
The service agenda is key to driving economic growth and commercial prosperity ā and yet, two challenging things are happening…
Calling for urgent action against the abuse of service workers
It is good to be back after some time away over the summer. There is something energising about a late…
Jo Causon interviewed on BBC Radio 5 Live for Service with Respect campaign
In an interview on BBC Radio 5 Live, Jo Causon discusses new research commissioned as part of our Service with…
Watch: Jo Causon on BBC Breakfast discussing Service with Respect campaign to protect customer-facing workers from abuse
CEO Jo Causon on abuse of customer facing staff: “We (as business leaders) need to stand up and say this…
Boosting productivity will be key to capitalising on the green shoots of economic recovery
The economic mood across the UK should be a more positive one, with last weekās data showing several improvements in…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
