On accountability: Putting customer service at the heart of boardroom strategy
Navigating change ā whether social, economic, or political ā has been a constant theme for business leaders for many years,…
Management Today: Why CEOs should care about customer service
In an opinion piece for Management Today, our CEO Jo Causon discusses the pressing need for UK business leaders to…
LBC Opinion: Don’t lose sight of the customer this election: put customer service at the heart of UK’s economic growth agenda
Our CEO, Jo Causon, penned an opinion piece for LBC, discussing the service agenda in the context of the 2024…
Driving growth through service leadership
Leadership is clearly an essential part of any organisationās success ā and there is no shortage of literature on the…
Financial Times Opinion: If staff donāt want to work any more, leaders should step up
Our CEO, Jo Causon, was interviewed for an opinion piece in the Financial Times, discussing how leaders need to…
Service in regulated sectors: driving an enhanced customer experience through collaboration
WithĀ the first of many General Election leadership election debatesĀ airing on Tuesday, Iām sure there will be a great deal to…
Encouraging better reporting of abuse to protect our essential service workers
Iām sure the potential outcome of the upcoming General Election will remain front of mind for many of you right…
Leveraging customer service to enhance reputation and drive growth
It is fitting that theĀ Prime Minister should call a General ElectionĀ for this summer, less than a week after I wrote…
Our Manifesto to build a Service Nation
With a general election now called for July 4, the UK is fast kicking into in pre-election mode, and campaigns…
A manifesto for building a Service Nation and a healthy economy
Those who follow our weekly updates and recent media appearances know that I have been vocal about the current cycle…
Jo Causon as independent expert on BBC Radio 5’s Wake up to Money
The Institute’s CEO Jo Causon joined BBC Radio 5’s Wake up to Money once again as an independent expert,…
Boosting the UK economy: investing in service to break out of the ādoom loopā
May has so far been a mixed month in terms of economic news. TheĀ latest forecastĀ from the Organisation for Economic Co-operation…
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
