Webinar: Head to Head with Anna Cook (Sky)
May 12, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
The urgent need for moral leadership
May 11, 2022In times of crisis, when uncertainty is rife, leaders who can inspire trust and temper anxiety are indispensable. Given how...
Webinar: Head to Head with Paul Jenkins (Cabot)
May 6, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Service with Respect – changing the law is just the beginning
April 29, 2022Yesterday, the Police, Crime, Sentencing and Courts Bill gained Royal Assent and will pass into law. It included the amendment...
Jo Causon on Service with Respect – New Legislation
April 29, 2022Service with Respect: new legislation protecting our frontline staff from abuse Watch Ian King (Sky News) interview Jo Causon, the...
Webinar: Head to Head with Dr Peter Carter
April 28, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
A robust ESG approach can strengthen customer satisfaction
April 26, 2022Our research shows customer purchasing decisions are increasingly influenced by an organisation’s Environmental, Social and Governance (ESG) agenda, despite some...
Appropriate use cases for AI in the customer experience
April 14, 2022Another week on, and the world continues to be fraught with ongoing trust issues in Institutions and general uncertainty, with...
Customer-facing staff are bedrock of our economy
April 14, 2022The issue of prestige for frontline service workers – FT 6 April Want to Understand Power in the 21st Century – is...
Webinar: Head to Head with Alastair Brass (M&S)
April 12, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
A new financial year – let’s use it to reset for the challenges ahead
April 11, 2022April heralds a new financial year for many organisations, offering the chance to refocus and re-establish the purpose and direction...
Keeping communications meaningful in a changing customer landscape
April 1, 2022There are more channels through which organisations can directly communicate with customers than ever before. This provides a wealth of...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.