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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Basil Scarsella CEO of the UK Power Networks.

Listen to Jo and Basil discuss insights on the the employee engagement in a large organisation during disruptive times (UK Power Networks employs six thousand people), running focus groups to survey the customer satisfaction, dealing with the power supply challenges, plans to achieve the net zero by 2028; amongst other topics here ?


The Institute of Customer Service

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