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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Sarah Beale, CEO of The Association of Accounting Technicians.

Listen to Jo and Sarah discuss insights on the importance of human interaction in the customer service and offering a choice of contact; developing case studies among the unrepresented groups as part of the diversity and inclusion actions; creating digital products during the pandemic to meet students’ needs: assessment from home, mental health support, software for queries; amongst other topics here ?

The Institute of Customer Service

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