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Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Leigh Tavaziva, Managing Director UK Customer Operations, Centrica.

Watch Leigh and Jo discuss how to balance the business operational needs and reputation, and how Centrica is preparing to come out of lockdown.

Note: We had some technical difficulties on the day, please excuse the sound quality of this recording.


The Institute of Customer Service

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