The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. But are they the right ones?
On the 16th September the Payments Council launched a new -'7- day Switch'- account switching service (also called the Current Account Switch Service).
The All Party Parliamentary Group on Customer Service was founded in July 2014 with an aim to raise awareness and understanding of customer service amongst parliamentarians and establish a dialogue with UK organisations across all sectors.