Simply put, customer service is the sum total of what an organisation does to meet customer expectations and achieve customer satisfaction.
Institute of Customer Service response to the Public Administration Select Committee 'More complaints please!' report
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.
Legislation can help protect customers, but excellent customer service requires sustained focus from organisations
The Institute of Customer Service Annual Conference has become a key fixture for all those wishing to gain insight and knowledge about customer service innovations and best practice.
Employee engagement and its influence on customer satisfaction and buying behaviour
Much of the debate following the budget has focused on whether the government has struck the right balance between stimulating growth and controlling the deficit, which is critical given the challenging times in which we live.
A review and summary of evidence given by CEO Jo Causon as a member of the expert witness panel investigating complaints with the Public Administration Select Committee.