In a world where the war on talent is growing employers cannot find the right people with the right qualifications, skills and competences. What can be done?
The presence of robots and Artificial Intelligence in the workplace is no longer the preserve of fiction.
National Customer Service Week is your chance to highlight why customer service is important to you
Are you being recognised for great customer service? You should be.
The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. But are they the right ones?
What's really needed from the Queen's speech
On the 16th September the Payments Council launched a new -'7- day Switch'- account switching service (also called the Current Account Switch Service).
The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness
The election campaign has shown many themes across the parties that are very revealing of politicians thinking when it comes to customer service
Key trends that had started to emerge in 2014 and how we believed they will develop throughout 2015.