Let’s see some true service leadership
We often talk about the UK as a 'Service Nation', but what do we mean by this? For me, it is a way of encapsulating the world we want to see - one where the true value of service across…
As the economic outlook slowly brightens, let’s get out of crisis mode
Positive economic news has been hard to come by of late, so we should at least be thankful for the latest forecasts, which suggest the UK is no longer forecast to fall into a recession. With energy prices lowering and…
Webinar: Head to Head with Andrew Miller (Motability Operations Group Plc)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Andrew Miller, Group CEO, Motability Operations Group Plc. Listen to Jo and Andrew discuss…
Combining artificial and human intelligence to power growth
Just two weeks ago, the Prime Minister held a roundtable meeting with leading CEOs in AI, including Google DeepMind, and Anthropic. It follows establishment of the new Department for Science, Innovation and Technology, and the implications of AI being discussed…
Webinar: Head to Head with Baroness Bennett (Green Party Peer)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Baroness Bennett, Green Party Peer. Listen to Jo and Natalie discuss leadership, sustainability, and…
Webinar: Head to Head with Liz Jackson (BCMS)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Liz Jackson, Sales and Marketing Director at BCMS. Listen to Jo and Liz discuss…
We cannot let abuse of customer-facing staff become endemic
It has been a busy week at The Institute, as we have launched the latest round of research as part of our ongoing Service with Respect campaign. Sadly, it had not painted a positive picture, with nearly half of our…
Webinar: Head to Head with Narinder Uppal
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Narinder Uppal, Consultant in the Membership, Arts and Heritage Practice at Odgers Interim. Listen to Jo and Narinder…
Social media as a review channel
Over the years, social media has become unavoidable in our daily lives, revolutionising how we communicate, share information, and connect. And, of course, this change doesn’t purely relate to ‘social activities’. Platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed…
Webinar: Head to Head with Eva Eisenschimmel (Lowell)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Eva Eisenschimmel (Lowell), Chief Risk, Reputation, Strategy & Sustainability Officer at Lowell. Listen to Jo and Eva discuss…