Customer satisfaction rise underpins Tesco financial recovery
Tesco is today revealed as the most improved UK supermarket, with the company's upsurge in financial fortunes driven by a rise in customer satisfaction.
Amazon tops the charts for satisfied customers
For the second year running, Amazon is the organisation with the highest levels of customer satisfaction in the country, according to the latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service.
Customer satisfaction in the automotive industry is on the up, but businesses urged to ‘get it right first time’
The latest UKCSI gives the UK's automotive industry an overall customer satisfaction rating of 78.9 out of 100, 0.6 points higher than its July 2015 score.
UK public sector leaders call for shared vision to improve customer service, despite financial pressures
UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from the Institute.