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Institute evidence to the Culture, Media and Sport Committee inquiry – Cyber security: Protection of personal data

Following a series of cyber-attacks this inquiry looked into the circumstances surrounding the data breaches and the wider implications for telecoms and internet service providers.

The Institute submitted evidence focusing on the way attacks undermine customer trust in business and how they, and government, should do more to reassure consumers.

The committee has published the Institute’s evidence which can be accessed on their website. Alternatively see the video from Jo Causon on what companies should do in the event of a cyber attack or see our infographic below for a quick overview of our research.

Read the Institute’s evidence to the CMA Committee inquiry – Cyber security: Protection of personal data

Video: Jo Causon outlines how companies should respond to cyber attacks to deliver good customer service

How customers react to cyber attacks infographic:

The Institute of Customer Service

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