Delivering Service during Challenging Times Top TipsTop tips on Improving Service ProductivityJune 10, 2020The Institute of Customer ServiceIn the context of the financial and operational challenges emerging from the Covid-19 crisis, improving productivity has a renewed urgency: it could make the difference between business survival or failure. Read More→
Delivering Service during Challenging Times Top TipsPractical advice for customer service and debt management during COVID-19April 24, 2020The Institute of Customer ServiceDebt management is stressful: we have set out some essential practical points to consider to help you and your customers navigate the current crisis. Read More→
Customer Service NewsLloyds introduces highest overdraft rate to dateJanuary 24, 2020The Institute of Customer Service0 CommentsThe new overdraft rate of up to 49.9% will affect customers with poor credit scores Read More→
Customer Service NewsSantander customers faced with interest rate slashJanuary 17, 2020The Institute of Customer Service0 CommentsThe changes, which will be introduced in May, will also see cashback capped Read More→
Customer Service NewsNew year sees rise in railway faresJanuary 9, 2020The Institute of Customer Service0 CommentsCommuters faced with fare increases, despite a year of disruption Read More→
Customer Service NewsMillions affected by IT banking failureJanuary 3, 2020The Institute of Customer Service0 CommentsLloyds Banking Group customers were unable to access their accounts on New Year's Day Read More→
Customer Service News ResearchBanks and building societies sees drop in customer satisfactionDecember 20, 2019The Institute of Customer Service0 CommentsSector sees first fall since 2016 but remains above UK average Read More→
Customer Service NewsPlum users complain about withdrawal issuesDecember 11, 2019The Institute of Customer Service0 CommentsThe money management app has apologised to customers after deposits and withdrawals were delayed Read More→
Customer Service NewsHSBC and Santander ordered to refund customers for overdraft chargesDecember 6, 2019The Institute of Customer Service0 CommentsThe banks failed to warn some customers that they had fallen into the red and were liable for penalty fees Read More→
Customer Service NewsNatWest launches new digital bankNovember 29, 2019The Institute of Customer Service0 CommentsThe app-based Bó bank will provide users with a number of innovative features Read More→