Finance Archives ⋆ Institute of Customer Service

Webinar: Head to Head with Mario Mazzocchi (Wesleyan)

February 9, 2023
The Institute of Customer Service

Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Mario Mazzocchi, Group CEO of Wesleyan. Listen to Jo and Mario discuss leadership, employee engagement and risk mitigation…

Homepage Interview

Webinar: Head to Head with Richard Fearon (Leeds Building Society)

October 12, 2022
The Institute of Customer Service

Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Richard Fearon, Chief Executive Officer at Leeds Building Society. Listen to Jo and Richard discuss the importance of…

Delivering Service during Challenging Times Top Tips

Top tips on Improving Service Productivity

June 10, 2020
The Institute of Customer Service

In the context of the financial and operational challenges emerging from the Covid-19 crisis, improving productivity has a renewed urgency: it could make the difference between business survival or failure.