Customer Service News Mobile banking will overtake branch visits within two years July 3, 2019 The Institute of Customer Service 0 Comments New research suggests branch visits will continue to fall in the face of app-based banking Read more
Customer Service News Customers see saving rates fall July 2, 2019 The Institute of Customer Service 0 Comments TSB joins Halifax, Nationwide and Yorkshire Building Society in cut announcement Read more
Customer Service News EE hit with fine after texting customers without consent June 28, 2019 The Institute of Customer Service 0 Comments ICO imposes penalty after ruling that company disregarded direct marketing rules Read more
Customer Service NewsResearch Customer satisfaction remains high with banks and building societies sector June 24, 2019 The Institute of Customer Service 0 Comments The sector is the third highest rated for customer satisfaction Read more
Customer Service News Facebook announces launch of cryptocurrency June 21, 2019 The Institute of Customer Service 0 Comments Customers will be able to use currency through Facebook apps and more Read more
Customer Service News Firms that overcharge loyal customers could face instant fines June 20, 2019 The Institute of Customer Service 0 Comments Providers that exploit loyal customers are in the firing line in the face of new government proposals Read more
Customer Service News State pension projection blunder affects 360,000 people June 18, 2019 The Institute of Customer Service 0 Comments Error could mean people have planned retirement funds with inaccurate information Read more
Customer Service News Customers steering clear of high street due to Brexit uncertainty June 12, 2019 The Institute of Customer Service 0 Comments Footfall at UK stores falls to its lowest point since January 2013 Read more
Customer Service News Customers overcharged by £24 billion June 6, 2019 The Institute of Customer Service 0 Comments Citizens Advice calls for consumer compensation following overcharge findings Read more
Customer Service News Consumers wary of depositing large sums with challenger banks May 29, 2019 The Institute of Customer Service 0 Comments A survey indicates that 47% of digital-only customers keep less than £1,000 in their accounts Read more