Customer Service NewsFebruary footfall among retail shoppers falls againMarch 14, 2019The Institute of Customer Service0 CommentsThe number of consumers visiting retail stores fell by 2% year on yearRead more
Customer Service NewsNatWest trials fingerprint debit cardsMarch 12, 2019The Institute of Customer Service0 CommentsThe new contactless card enables a spend of over £30Read more
Customer Service NewsVirgin mobile consumers hit by price hikesMarch 7, 2019The Institute of Customer Service0 Comments250,000 customers will be affected from AprilRead more
Customer Service NewsResearchTransport sector hits rock bottom for customer satisfactionFebruary 26, 2019The Institute of Customer Service0 CommentsThe sector's UKCSI score of 71.8 is its lowest since July 2009Read more
Customer Service NewsSaga in hot water over axed credit cardFebruary 7, 2019The Institute of Customer Service0 CommentsThe over-50s insurance group is scrapping its popular platinum credit card on the eve of BrexitRead more
Customer Service NewsLloyds Bank to offer 100% mortgages to first time-buyersJanuary 30, 2019The Institute of Customer Service0 CommentsLend a Hand' deal caters towards cash-strapped millennials who are struggling to get on the property ladderRead more
Press ReleaseResearchfirst direct takes top spot for UK customer satisfactionJanuary 22, 2019The Institute of Customer Service0 CommentsBanking provider, first direct, tops the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service, with a customer satisfaction score of 86.7 (out of 100).Read more
Customer Service NewsDiscount supermarkets report growth over festive periodJanuary 11, 2019The Institute of Customer Service0 CommentsThe likes of Aldi and Lidl recorded significant sales increases in the 12 weeks preceding JanuaryRead more
Customer Service NewsChristmas cheer for NextJanuary 4, 2019The Institute of Customer Service0 CommentsOnline sales during the period provide a boost for the retailerRead more
Customer Service NewsMillions would suffer in a cashless societyDecember 21, 2018The Institute of Customer Service0 CommentsA report has highlighted the risks of a society where bank notes and coins are no longer usedRead more