Customer Service NewsConsumers wary of depositing large sums with challenger banksMay 29, 2019The Institute of Customer Service0 CommentsA survey indicates that 47% of digital-only customers keep less than £1,000 in their accountsRead more
Customer Service NewsMetro Bank says customers ‘money safe’ after WhatsApp rumourMay 23, 2019The Institute of Customer Service0 CommentsRumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw moneyRead more
Customer Service NewsResearchInsurance sector sees increase in customer satisfactionMay 16, 2019The Institute of Customer Service0 CommentsOverall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sectorRead more
Customer Service NewsSainsburys and Asda merger blockedMay 10, 2019The Institute of Customer Service0 CommentsDeal blocked by UK's competition watchdog over fears it would raise prices for consumersRead more
Customer Service NewsMetro Bank users conned out of thousands by sophisticated scamApril 18, 2019The Institute of Customer Service0 CommentsThe bank has refused to provide full refunds, citing 'grossly negligent' customer behaviourRead more
Customer Service NewsRetail consumers remain cautiousApril 16, 2019The Institute of Customer Service0 CommentsA 'no-splurge' mindset is prevailing among shoppersRead more
Customer Service NewsBlow for TSB saversApril 12, 2019The Institute of Customer Service0 CommentsThe bank is slashing interest rates for Classic Plus Current Account holders to 3% from JulyRead more
Customer Service NewsEasyJet reports weak advance salesApril 4, 2019The Institute of Customer Service0 CommentsAirline says Brexit uncertainty is affecting customer demand for ticketsRead more
Customer Service NewsAutomatic compensation for broadband customersApril 2, 2019The Institute of Customer Service0 CommentsFive broadband and landline providers will now compensate customers automatically when services fall shortRead more
Customer Service NewsNext customers to benefit from tariffs savingsMarch 27, 2019The Institute of Customer Service0 CommentsThe retailer will cut prices in the event of a no-deal BrexitRead more