Staff encouraged to adopt 'drop the box' policy
The latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service reveals customer satisfaction with banks and building societies is at its highest point since the UKCSI began in 2008.
Institute of Customer Service response to the FRC consultation on corporate governance.
What impact will artificial intelligence and robotics have on the customer experience? Is it a force for good?
Institute evidence to the Culture, Media and Sport Committee inquiry - Cyber security: Protection of personal data
Institute evidence to the Business, Innovation and Skills Committee inquiry on the digital economy
Institute of Customer Service response to Financial Conduct Authority consultation CP15/41: Increasing transparency and engagement at renewal in general insurance markets
On the 16th September the Payments Council launched a new -'7- day Switch'- account switching service (also called the Current Account Switch Service).
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.