Customer Service NewsShell to offset customer emissions at no costOctober 21, 2019The Institute of Customer Service0 CommentsOil and gas giant will help customers reduce their CO2 footprintRead more
Customer Service NewsMarks & Spencer joins ranks of retailers committed to reducing single-use plasticsSeptember 3, 2019The Institute of Customer Service0 CommentsThe high-street retailer has responded to customer concern surrounding single-use plastics by banning glitter from its 2019 Christmas cards, wrapping paper, calendar and crackersRead more
Customer Service NewsVegan fashion on the rise to meet consumer demandSeptember 2, 2019The Institute of Customer Service0 CommentsRetailers are responding to customer demand for cruelty-free fashion, with major high-street brands launching 'free-from' clothing and accessory linesRead more
Customer Service NewsPhilip Morris ignites anger with life insurance discountMay 17, 2019The Institute of Customer Service0 CommentsThe cigarette giant may be putting profits above the health of its customers according to health expertsRead more
Customer Service NewsBank fraud victims in line for fairer treatmentMay 8, 2019The Institute of Customer Service0 CommentsA new code of conduct will help customers who have been scammedRead more
Customer Service NewsPassengers could be weighed before flightsApril 25, 2019The Institute of Customer Service0 CommentsThe installation of pressure pads would allow airlines to better account for fuel usageRead more
Customer Service NewsUK watchdogs need to do more to protect consumersMarch 29, 2019The Institute of Customer Service0 CommentsNational Audit Office says that regulators need to prove that they are protecting customers properlyRead more
Customer Service NewsShell Energy offers 710,000 UK homes 100% renewable electricityMarch 28, 2019The Institute of Customer Service0 CommentsOil giant takes on 'big six' suppliersRead more
Customer Service NewsSupermarkets misleading customers over healthy foodFebruary 27, 2019The Institute of Customer Service0 CommentsA BBC investigation has found that supermarkets aren't playing fair when it comes to the marketing of certain productsRead more
Customer Service NewsWhich? urges overhaul of consumer rights systemsFebruary 8, 2019The Institute of Customer Service0 CommentsThe consumer group is advocating widespread change in order to protect the rights of UK customersRead more