The FCA’s Consumer Duty standard encourages financial services firms to consider the needs of their customers. We help you focus on customer outcomes, understand your customers, and identify where to invest for the greatest return on your service proposition.
You get all this, along with a whole host of member benefits, from Organisational Membership.
If you are interested in finding out more, we are offering a free copy of our Governance research (worth £1,000). Just let us know your details and we’ll send you a copy.
The research includes:
Governance and the Role of the Customer
Request your free copy here