Customer Service Essentials (14, 15, 28 Jul 2026)
Registration closes: 14 June 2026
Build a strong foundation in customer service knowledge, skills, and behaviours. Ideal for all customer-facing roles, this course focuses on delivering positive customer experiences, applying best practice, and developing long-lasting customer relationships.
Includes a Service Improvement Opportunity, enabling delegates to apply learning to a real workplace scenario.
Delegates are certificated on successful completion.
Day 1 – 14th July, 09:00 – 16:30
- Understanding how your day-to-day actions and interactions contribute to a consistent customer service experience across the organisation
- Developing the mindset and behaviours that drive consistent, effective service delivery
- Responding to customer needs
- Verbal and non-verbal communication skills
- Active listening and empathy
- Group discussions and role-play
Day 2 – 15th July, 09:00 – 14:30
- Handling challenging customer interactions
- Service recovery techniques
- Teamwork in service delivery
- Reflection and action planning
Day 3 – 28th July, 09:00 – 12:30
- Presentation of Service Improvement Opportunities
- Sharing learning and best practice
We run our online sessions on Zoom, please make sure you have this technology available to you before booking.
Ticket price for this course is £600 +VAT.
Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person for the full duration of the course, subject to your prior notification. Please see the Academy Training terms and conditions here.