Customer Service Impact (29 Sep & 13 Oct 2026)
Strengthening Trusted Customer Relationships
Develop the skills and confidence to deliver effective service and build trusted customer relationships. Learn how perceptions influence service delivery, manage challenging situations & conflict, and apply Emotional Intelligence in practice.
Includes a work-based assignment to support practical application of learning in the workplace.
Delegates are certificated on successful completion.
Day 1 – 29th September, – 09:00 – 17:00
- Introduction and overview
- Developing deeper customer relationships
- Service styles and customer types
Day 2 – 13th October, 09:00 – 17:00
- Emotional intelligence
- Dealing with challenging customer situations
- Assertive behaviour
- Managing conflict
We run our online workshops on Zoom, please make sure you have this technology available to you before booking.
Ticket price for this course is £600+VAT.
Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person for the full duration of the course, subject to your prior notification. Please see the Academy Training terms and conditions here.
Registration closes: 1 September 2026