Coaching for Service Performance – (11 & 25 Nov 2026)
Enhancing Service Performance Through Coaching
Build practical coaching skills to drive performance improvement in customer service environments while learning to apply structured techniques such as the GROW framework and build confidence in others. This course combines theory with hands-on practice, making it ideal for both beginners and those looking to refine their skills.
Includes the development of a work-based assignment, enabling the practical application of learning to real-life situations.
Delegates are certificated on successful completion.
Day 1 – 11th November 2026, 09:00 – 17:00
- Coaching foundations
- Coaching styles
- Coaching language and philosophy
- Coaching practice
Day 2 – 25th November 2026, 09:00 – 17:00
- The GROW Framework
- Continuing professional development
We run our online workshops on Zoom, please make sure you have this technology available to you before booking.
Ticket price for this course is £650 +VAT.
Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person for the full duration of the course, subject to your prior notification. Please see the Academy Training terms and conditions here.
Registration closes: 14 October 2026