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Head to Head with Guy Jefferson (SP Energy Networks)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Guy Jefferson, Customer Service Director of SP Energy Networks

About Guy Jefferson – Customer Service Director, SP Energy Networks:
Guy Jefferson has worked within the SP Group for over 25 years and has gained a wealth of experience in a number of different roles in the UK including Asset & Maintenance Director, Operations Director and SP Distribution Director. As well as completing International assignments for SP, Guy has also held a number of leading roles in the community including Board membership of the Princes Trust in Scotland and also previously held the post of BITC Welsh Ambassador for Sustainable Business on behalf of HRH the Prince of Wales. At the end of 2017, Guy was appointed as Customer Service Director for SP Energy Networks.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing:


Wed 17th March 2021


10:00 - 10:30

Who Can Attend

Open to Members & Non-Members




The Institute of Customer Service
The Institute of Customer Service
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