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Head to Head with Brian Martin (Admiral Insurance)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Brian Martin, Head of Customer and Conduct at Admiral Insurance.

About Brian Martin – Head of Customer and Conduct, Admiral Insurance:
I’m Brian Martin and I’m proud to say I’ve been with Admiral for over 25 years. During that time, I’ve held a variety of roles from Sales Director to Head of Business Services, allowing me to grow and develop our customer facing departments in the UK and Canada.
My current role as Head of Customer and Conduct gives me the opportunity to influence the evolution of the way we engage with our customers and ensure we continue to maintain and improve their confidence in the way we do business.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing:


Thu 25th March 2021


10:30 - 11:00

Who Can Attend

Open to Members & Non-Members




The Institute of Customer Service
The Institute of Customer Service
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