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Head to Head with Michael Lewis (E.ON UK plc)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Michael Lewis, CEO, E.ON UK plc.

About Michael Lewis – CEO, E.ON UK:
Michael Lewis joined E.ON UK as Chief Executive Officer (CEO) in 2017, after holding the role of CEO at E.ON Climate & Renewables GmbH. He has worked in the energy industry for 26 years.

Having joined PowerGen in 1993, Michael originally worked in technical and environmental roles, before moving into Corporate Strategy and Development. Following E.ON’s acquisition of PowerGen in 2002, Michael moved to E.ON’s headquarters in Düsseldorf as Vice President Corporate Development.

In 2007 he was appointed as Managing Director for Europe on the Board of E.ON Climate & Renewables, before becoming CEO responsible for global wind power development, construction and operations, where he led E.ONs international expansion into offshore wind.

Michael is a Chartered Engineer (CEng) and a Fellow of the Institution of Mechanical Engineers (FIMechE).

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing:


Tue 12th October 2021


09:00 - 09:30




The Institute of Customer Service
The Institute of Customer Service
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